Refund policy

Exchange Policy

Thank you for shopping at Faiza’s Closet! We’re grateful for your support and are committed to providing you with high-quality products and excellent service. As a small business, we’ve created the following exchange policy to ensure a smooth and fair experience for everyone.

1. Exchange Timeframe

Exchanges are accepted within 10 days of the original purchase date or after receiving the package if shipped. 


We’re unable to process any exchanges after this period.

2. Product Condition

To be eligible for an exchange, items must be:

  • Unused and in original condition

  • Returned with all original tags, packaging, and accessories

3. Proof of Purchase

A receipt or order confirmation is required for all exchanges.

This helps us verify the purchase and process your request efficiently.

4. How to Exchange

To initiate an exchange, please email us at faizaxcloset@gmail.com.


Our team will review your request and inspect the returned item. Once approved, you can choose:

  • An item of equal value

  • Or pay the difference for an item of greater value

Due note any shipping related to exchanges will be the purchasers reasonability 

5. No Refunds & Sale Item Policy

Please note:

  • We do not offer refunds

  • Sale items are final and not eligible for exchange

6. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 10 days at faizaxcloset@gmail.com.
Include a description and clear photos of the issue. We’ll arrange a replacement or exchange if the item qualifies.

7. Final Sale Items

Items marked "Final Sale" or "Clearance" cannot be exchanged.

Contact Us

Have questions or need help with an exchange?

📧 Email: faizaxcloset@gmail.com
📞 Phone: 647-739-2348

Thank you for your understanding and support. Your satisfaction means everything to us, and we’re here to help with any exchange needs.

— Faiza’s Closet Team